
The Philosophy
Our philosophy is precision in wellness. We design an environment of silence and exclusivity to restore the mind and body of those who demand the best in every detail.


Diamond: The Standard of Renewal for the Modern Lifestyle
High-level recovery arrives in El Poblado. At Diamond, wellness is a science and exclusivity our promise. An impeccable oasis of relaxation for those who seek real results and wholly dedicated attention.
Designed with care to welcome you: that is every space at Diamond. More than a spa, we are your return to balance and calm through dedicated attention and an environment of total exclusivity.
The International Standard
Universal Service
At Diamond, we make every effort to communicate with respect and clarity so that your rest is perfect.
Exclusivity
Your well-being deserves our undivided attention. At Diamond, enjoy VIP treatment with direct attention and an organised schedule to ensure you receive total priority and calm in the heart of El Poblado.
Professional Rigor
Each therapist is trained in high-end hospitality and precision bodywork protocols.
Talent Diamond.
Professional dedicated to your balance. A united team by excellence and respect, creating the peaceful environment you deserve in El Poblado.

Daniela Salina
Cosmetologist & Massage Therapist
5+ years experience

Sary Paez
Cosmetologist & Massage Therapist
5+ years experience

Ana Maria
Cosmetologist & Massage Therapist
4+ years experience

Sheyla Tinoco
Cosmetologist & Massage Therapist
3+ years experience

Tatiana
Cosmetologist & Massage Therapist
3+ years experience

Saira Bedoya
Cosmetologist & Massage Therapist
3+ years experience
Professional Grade. Every Session.
Medical-Grade Products
All facial and skin treatments use professional-grade certified formulas — the same standard as medical aesthetics clinics.
Certified Specialists
Our team holds professional cosmetology and massage therapy credentials, continuously updated through specialist training.
Private Treatment Rooms
Every client receives a dedicated private room, prepared exclusively for each session.
Everything you usually ask
Prices, bookings, hygiene, waxing, facials and how to find us. If something is missing, message us on WhatsApp and we will answer.
Spas in Medellín
What is the best spa in El Poblado, Medellín?
Diamond Spa is one of the highest-rated spas in El Poblado, with 4.9 stars across 125 Google reviews. We focus on therapeutic and relaxation massages, HydraFacial and professional hair removal, always in a private cabin with a certified therapist.
Where can I get a good massage in Medellín?
El Poblado concentrates most of the city's professional spas. Diamond Spa is at Cra 43C #10-42, El Poblado, Medellín, Antioquia, a few minutes from Parque El Poblado, with private cabins and certified therapists for relaxing, deep tissue, sports, hot stone and four-hands massages.
How much does a massage cost in Medellín?
At Diamond Spa a massage starts at $ 120.000 COP for 30 minutes. The most requested option, a 60-minute relaxing massage, is $ 200.000 COP, and 90 minutes is $ 260.000 COP. Deep tissue, sports and hot stone sessions are slightly higher.
How much is an hour of massage in El Poblado?
A 60-minute session at Diamond Spa costs $ 200.000 COP for a relaxing massage, $ 220.000 COP for deep tissue and $ 240.000 COP for a sports massage. The price includes the private cabin and the full session time — the clock starts when the massage starts.
What spas are near Parque Lleras?
Diamond Spa is a short walk from Parque Lleras, at Cra 43C #10-42, El Poblado, Medellín, Antioquia. It is a quiet street a few blocks away from the nightlife area, which keeps the space calm while staying central and easy to reach on foot.
Are there spas open on Sundays in Medellín?
Yes. Diamond Spa opens on Sundays from 10:00 AM – 7:00 PM. Sunday slots fill up faster than weekdays, so we recommend booking a day or two ahead.
Which spa in Medellín is open late, until 10 pm?
Diamond Spa is open Monday to Saturday 10:00 AM – 10:00 PM, so you can book after work. On Sundays we close earlier, at 7:00 PM.
Is there a spa near the Poblado metro station?
Diamond Spa is a short ride from both the Poblado and Aguacatala metro stations — roughly 5 to 10 minutes by taxi or app. Walking from the station is possible but uphill, so most guests prefer a car.
Is it strange to go to a spa alone in Medellín?
Not at all — most of our guests come on their own. A massage is a private, one-to-one session in a closed cabin, so going alone is the norm rather than the exception.
What is the difference between a spa and a massage centre?
A massage centre usually offers only manual therapy. A spa combines massage with facial and body treatments, hair removal and a controlled environment — private cabins, showers, music, temperature and hygiene protocols. Diamond Spa works as a spa: massages, facials and waxing under one roof.
Massages for men
Where can men get a massage in Medellín?
Diamond Spa offers massages for men in El Poblado: relaxing, deep tissue, sports, hot stone and four-hands. Sessions run in a private cabin with a certified therapist, at Cra 43C #10-42, El Poblado, Medellín, Antioquia.
Do spas in Medellín take male guests on their own?
Yes. At Diamond Spa a large share of our guests are men booking on their own. It is a normal, professional appointment — you arrive, you are shown to a private cabin, and the session begins.
Which massage is best for back pain from sitting at a desk?
Deep tissue is the usual choice ($ 220.000 COP for 60 minutes). It works slowly and firmly on the lumbar area, upper back and shoulders, which is where desk posture accumulates tension. Tell your therapist exactly where it hurts before starting.
Which massage helps with knots in the neck and shoulders?
Deep tissue or the sports massage ($ 240.000 COP for 60 minutes), which adds a percussion gun and assisted stretching. Both target the trapezius and cervical area directly. A 30-minute session focused only on the upper body also works if you are short on time.
What is the difference between a relaxing and a deep tissue massage?
A relaxing massage uses long, gentle, rhythmic strokes to lower stress — the goal is calm. A deep tissue massage uses slower, firmer pressure on specific muscles to release knots and chronic tension — the goal is therapeutic relief. Relaxing feels pleasant throughout; deep tissue can be intense in the tightest spots.
What is a deep tissue massage and does it hurt?
It is a technique that works the deeper muscle layers with slow, sustained pressure. It should feel like a strong, "productive" discomfort you can breathe through — never sharp pain. Pressure is adjustable at any moment: say so and the therapist eases off.
Sports massage before or after training?
Both work, with different goals. Before training, a short, brisk session activates the muscle and improves mobility. After training — ideally a few hours later or the next day — a deeper session helps clear fatigue and speeds recovery. Most guests book it after.
How often should I get a deep tissue massage?
For ongoing tension from work or training, every two to four weeks keeps things under control. If you are treating an active problem, a tighter run of weekly sessions for three or four weeks works better, then spacing them out.
Is it normal to feel sore after a deep tissue massage?
Yes. Mild soreness for 24 to 48 hours, similar to the day after training, is common and expected. Drink water, avoid intense exercise that same day, and apply heat if needed. Sharp or lasting pain is not normal — tell us if that happens.
What do I wear for a massage? Do I take off all my clothes?
You undress to the level you are comfortable with — most people keep their underwear on. You are left alone in the cabin to change, and during the session the body is covered with towels: only the area being worked on is uncovered.
Can I request a male or female therapist?
You can tell us your preference when booking and we will confirm availability for that time slot. Our team is made up of certified female therapists, so let us know in advance by WhatsApp (+57 305 4541635) and we will tell you what we can arrange.
Massages for women
Where can I get a relaxing massage in El Poblado?
At Diamond Spa, Cra 43C #10-42, El Poblado, Medellín, Antioquia. The relaxing massage is $ 120.000 COP for 30 minutes, $ 200.000 COP for 60 and $ 260.000 COP for 90, always in a private cabin.
Which massage is best for stress and anxiety?
The relaxing massage, and the hot stone massage ($ 220.000 COP for 60 minutes) if you want something deeper. Both work on the nervous system rather than on specific knots. For stress, 60 or 90 minutes is noticeably better than 30 — the body needs time to let go.
Can I get a massage while pregnant?
Tell us when booking. As a general rule massage is avoided during the first trimester, and from then on it should be gentle, in a side-lying position and with your doctor's clearance. Write to us on WhatsApp (+57 305 4541635) with your stage of pregnancy and we will confirm whether we can take the appointment.
How much is a hot stone massage in Medellín?
At Diamond Spa the volcanic stone massage costs $ 130.000 COP for 30 minutes, $ 220.000 COP for 60 and $ 280.000 COP for 90. Heated basalt stones are placed on key points and also used as an extension of the therapist's hand.
Which massage helps with fluid retention?
A gentle drainage-oriented massage, worked slowly and always towards the lymph nodes, is the usual approach. Tell us your goal when booking so the therapist adapts pressure and direction — for fluid retention, light and consistent beats deep and occasional.
Can I have a massage during my period?
Yes, there is no medical reason not to, and many people find it helps with cramps and lower back pain. Tell your therapist so she can adjust pressure on the abdomen and lumbar area, or simply skip that zone.
Do massage oils stain clothes or leave hair greasy?
We use oils that absorb well and we remove the excess with warm towels at the end of the session. The hair is not oiled unless you ask for scalp work. If you are heading somewhere straight after, tell us and we will keep the neckline and hairline clear.
Signature experiences
What is a four-hands massage and how does it work?
Two therapists work on your body at the same time, in mirrored synchrony. Because the mind cannot follow two sets of hands at once, it stops tracking and lets go — which is why it relaxes far faster than a single-therapist session. At Diamond Spa it costs $ 350.000 COP for 60 minutes.
Is a four-hands massage worth it?
If you have trouble switching off, or you have limited time and want the deepest possible result, yes — it is the most immersive session we offer. If what you need is targeted therapeutic work on one specific injury, a deep tissue massage with a single therapist is the better use of the money.
What is a sensitive massage?
It is a slow, enveloping full-body massage that works on skin sensitivity and the nervous system rather than on deep muscle. The emphasis is on continuous, unhurried contact and full-body awareness. It costs $ 220.000 COP for 60 minutes.
What is the difference between a sensitive and a relaxing massage?
A relaxing massage aims to release muscular tension with rhythmic strokes. A sensitive massage aims to heighten body awareness: slower, more continuous, with less focus on specific muscles. Both are professional treatments performed in a private cabin by a certified therapist.
How long does a four-hands massage last?
You can book it for 30, 60 or 90 minutes ($ 230.000 COP, $ 350.000 COP and $ 480.000 COP). We recommend at least 60 minutes: the effect depends on the body having time to stop anticipating the movements.
What does a full spa day include?
Our spa day packages combine at least one massage and one facial treatment in a private room, with robes, personal attention and an unhurried pace. They start from $ 330.000 COP for the Essential Day (1.5 hours) and go up to the Diamond Day (2.5 hours of treatments).
Couples & gifts
Where can we get a couples massage in Medellín?
At Diamond Spa the Duo massage is designed for exactly that: two people, side by side in the same private room, each with their own therapist. It costs $ 380.000 COP for 60 minutes and $ 500.000 COP for 90.
Do spas in Medellín have a private room for couples?
At Diamond Spa, yes — the Duo massage takes place in a closed room reserved only for the two of you, with two tables and two therapists. You can choose the same technique or different ones.
What can we do for an anniversary in Medellín?
A Duo massage ($ 500.000 COP for 90 minutes) or a spa day for two is the most requested anniversary plan. Tell us it is a special occasion when booking and we will prepare the room accordingly.
Do you sell spa gift vouchers in Medellín?
Write to us on WhatsApp (+57 305 4541635) and we will arrange it: you settle the session in advance and we hold the booking under the name of the person receiving it. We will confirm the available formats and validity when you contact us.
How do I gift a spa session to someone?
Send us a WhatsApp (+57 305 4541635) with the service, the duration and the name of the person. We arrange payment in advance and coordinate the appointment directly with them, so the surprise stays intact.
A romantic evening plan in El Poblado
We are open until 10:00 PM Monday to Saturday, so a Duo massage works well as an evening plan before dinner in the area. Book ahead — evening slots are the first to go.
Can we hold a bachelorette party at the spa?
We handle group bookings by arrangement, since it depends on how many cabins and therapists are free at that time. Write to us on WhatsApp (+57 305 4541635) with the date and the number of guests and we will put together a proposal.
A Mother's Day gift in Medellín (spa)
The most requested options are a 90-minute relaxing massage ($ 260.000 COP), a hot stone massage ($ 220.000 COP) or a HydraFacial ($ 350.000 COP). Book early — it is one of the busiest weekends of the year.
Hair removal
How much does waxing cost in Medellín?
At Diamond Spa waxing starts at $ 30.000 COP for underarms. Bikini is $ 80.000 COP, half leg $ 100.000 COP, full leg $ 150.000 COP and chest $ 80.000 COP.
Laser or wax hair removal — which is better?
Wax gives an immediate clean result on any hair colour and any skin type, at a low cost per session, but the hair comes back in three to four weeks. Laser reduces hair permanently over several sessions and costs more up front. If you want a result for a specific date, wax; if you want to stop shaving long term, laser.
Where can men get waxed in Medellín?
Diamond Spa does male waxing in El Poblado: chest ($ 80.000 COP), back ($ 60.000 COP), perianal area ($ 65.000 COP) and full body ($ 400.000 COP). All of it in a private cabin.
Does back waxing hurt for men?
The back is one of the least sensitive areas, so it is among the more tolerable zones. The first session is always the most uncomfortable; from the second onwards the hair grows back finer and it hurts noticeably less. The whole thing takes about 20 minutes.
How long does the hair need to be for waxing?
Between 5 mm and 1 cm — roughly two to three weeks of growth. Shorter than that and the wax cannot grip it; much longer and it hurts more. Do not shave in the days before your appointment.
How often should I get waxed?
Every three to four weeks on average. Keeping a regular rhythm matters: when you always wax at the same point in the growth cycle, the hair comes back finer, sparser and the sessions become less painful.
What is a Brazilian wax and what does it include?
It removes the hair from the entire intimate area, front to back, leaving either nothing or a small strip according to your preference. At Diamond Spa it is booked as bikini ($ 80.000 COP); you decide the finish with the therapist before starting.
Can I exercise after waxing?
Wait about 24 hours. Sweat, friction from clothing and gym surfaces on freshly opened follicles are the main cause of irritation and small pimples. Avoid pools, saunas and sun exposure that same day too.
How do I avoid ingrown hairs after waxing?
Exfoliate gently two or three times a week starting 48 hours after the session, moisturise daily, and avoid very tight clothing in the first days. Keeping a regular waxing schedule also reduces ingrown hairs a lot.
Wax or machine — which hurts less?
The machine is clearly less painful and it is also cheaper — full legs are $ 85.000 COP by machine versus $ 150.000 COP with wax. In exchange, wax pulls the hair from the root, so the result lasts weeks instead of days.
How much does full body hair removal cost?
Full body is $ 400.000 COP with wax and $ 250.000 COP by machine. Book extra time: it is our longest hair removal service.
Facial treatments
How much does a HydraFacial cost in Medellín?
At Diamond Spa the HydraFacial costs $ 350.000 COP. It is our most complete facial treatment and needs no recovery time.
What is a HydraFacial and what is it for?
It is a treatment that cleanses, exfoliates, extracts impurities and hydrates in a single session using controlled suction and serums, instead of manual squeezing. It is used for dilated pores, blackheads, dullness and dehydration, and it leaves the skin usable immediately — no redness for days.
How often should I get a deep facial cleansing?
Every four to six weeks, which is roughly the skin's renewal cycle. Oily or acne-prone skin can go monthly; dry or sensitive skin does better every two months. Deep facial cleansing costs $ 250.000 COP.
Does blackhead extraction hurt during a facial cleansing?
It is uncomfortable rather than painful, and only in the most congested areas — usually the nose and chin. The skin is softened beforehand with steam or an enzyme so the extraction is much gentler. Tell the therapist at any point and she will ease off.
Can I wear makeup after a facial cleansing?
After a deep cleansing with extractions, wait about 24 hours — the pores are open and the skin may be slightly red. After a HydraFacial you can wear makeup the same day, which is why it works well before an event.
Facial cleansing for oily skin in Medellín?
Yes. For oily skin we work with deep cleansing ($ 250.000 COP) or HydraFacial ($ 350.000 COP), adjusting the products to control sebum without stripping the skin — over-drying oily skin makes it produce more oil.
Does facial cleansing help with acne?
It helps as support: it decongests pores, reduces blackheads and improves skin texture. It does not replace dermatological treatment for moderate or severe acne. If you have active inflamed lesions, tell us — we adapt the session or recommend waiting.
How long does the effect of a HydraFacial last?
The glow and smooth texture last around three to four weeks. To sustain the result, the usual schedule is one session a month combined with a basic home routine of cleansing, hydration and sunscreen.
Can I get a facial if I have sensitive skin?
Yes. For sensitive skin we recommend basic facial cleansing ($ 150.000 COP) or facial hydration ($ 200.000 COP), without aggressive extractions. Tell us about any reactive skin condition or product you are using before we start.
Is there facial cleansing for men?
Yes, and it is one of our most requested treatments among male guests. It is particularly effective for shaving irritation, ingrown hairs, dilated pores and urban pollution damage. We also offer back cleansing ($ 200.000 COP).
Booking & hours
Do I need an appointment or can I just walk in?
We strongly recommend booking. We work with private cabins and a limited number of therapists, so walk-ins depend entirely on what happens to be free at that moment. Booking takes about a minute online.
How do I book at Diamond Spa?
Online from the booking page on this site, choosing service, duration, day and time. You can also write to us on WhatsApp (+57 305 4541635 or +57 305 2263648) or email book@diamondspa.com.co.
Can I book via WhatsApp?
Yes. Write to +57 305 4541635 or +57 305 2263648 telling us the service, the preferred day and time, and our receptionist will confirm availability.
How far in advance should I book for the weekend?
Two or three days ahead for Saturday and Sunday, and more if you need a specific time or a Duo massage, which requires two therapists at once. Weekday mornings are usually available on the same day.
What happens if I arrive late for my appointment?
We hold your cabin, but the session ends at the originally scheduled time, since the next appointment is already booked. If you are running late, message us on WhatsApp — if the agenda allows it we will try to move things around.
Can I cancel or reschedule my appointment?
Yes. Let us know as far ahead as you can on WhatsApp (+57 305 4541635) so we can free the slot for someone else. We will confirm the conditions when you book.
Are you open on public holidays in Medellín?
We normally open on public holidays with Sunday hours (10:00 AM – 7:00 PM). For a specific holiday, confirm with us on WhatsApp before travelling.
What is the latest appointment you take?
The last appointment is scheduled so that the session finishes before we close — 10:00 PM Monday to Saturday and 7:00 PM on Sundays. So for a 90-minute massage, the last slot starts an hour and a half before closing.
Can I book for two people at the same time?
Yes — that is the Duo massage, in a private room with two tables and two therapists ($ 380.000 COP for 60 minutes). Because it uses two therapists at once, book it further ahead than a single session.
Payments & prices
Do spas in Medellín accept credit cards?
We confirm the accepted payment methods when you book. If you need to be sure before arriving, ask us on WhatsApp (+57 305 4541635) and we will confirm right away.
Can I pay with Nequi or Daviplata?
Ask us on WhatsApp (+57 305 4541635) before your appointment and we will confirm which digital wallets we are currently accepting.
Do you accept dollars or only Colombian pesos?
All our prices are set in Colombian pesos (COP) and that is the currency we work in. If you are arriving with foreign currency, message us beforehand so we can tell you the best option.
Can I pay by bank transfer?
Write to us on WhatsApp (+57 305 4541635) and we will confirm whether a transfer works for your booking and send you the details.
Do I need to leave a deposit to book?
Most appointments do not require one. For group bookings, gift vouchers or peak dates we may ask for an advance payment; we always tell you when confirming the booking, never on arrival.
Is tipping customary at a spa in Colombia?
It is not mandatory and it is not automatically added. It is a common gesture when you are happy with the session, but nobody expects it and the price you were quoted is the full price.
How much do you tip a therapist in Medellín?
When people do tip, the usual range is around 10% of the service. It is entirely optional and can be handed directly to the therapist.
Do you have packages or discounts for multiple sessions?
We have spa day packages that combine massage and facial from $ 330.000 COP. For a plan of several sessions over time, write to us on WhatsApp (+57 305 4541635) and we will put together a proposal.
Do prices include tax?
The prices shown on the site are the final prices you pay — there are no surprises added at the counter.
Do you issue electronic invoices?
Yes, if you request it. Tell us when booking or before paying, and provide the billing details so we can issue it correctly. You can also arrange it in advance on WhatsApp (+57 305 4541635).
Location & getting here
How do I get to Cra 43C #10 in El Poblado?
We are at Cra 43C #10-42, El Poblado, Medellín, Antioquia, a few minutes from Parque El Poblado. Any taxi or ride app will find the address directly; you can also open our location on Google Maps from the location page of this site.
Is there parking near the spa in El Poblado?
Yes. There is parking right in front of the premises and a car park on the same block, plus several paid lots nearby.
How much is a taxi from José María Córdova airport to El Poblado?
The official airport taxi to El Poblado is usually around $ 100.000 COP and the trip takes 45 minutes to an hour, depending on traffic. Rates are set by the airport and can change, so confirm before getting in.
Can I walk from Parque Lleras?
Yes, it is a walkable distance of roughly 10 to 15 minutes. Keep in mind that El Poblado is hilly, so if you would rather arrive relaxed, a short taxi ride is easier.
Is it safe to walk around El Poblado at night?
El Poblado is one of the most active and best-lit areas of the city at night, and the main streets stay busy. As in any large city, keep your phone out of sight, avoid empty side streets and use a ride app late at night.
How much is an Uber from Laureles to El Poblado?
Usually between $ 20.000 and $ 35.000 COP, depending on the time of day and traffic. The trip takes about 20 to 30 minutes.
Is the spa near hotels in El Poblado?
Yes. We are in the middle of the area with the highest concentration of hotels and short-stay apartments in Medellín — most are within a 5 to 15 minute ride.
Do you offer massages at home or at my hotel?
Our services are performed at our El Poblado location, in equipped private cabins — that is what lets us guarantee the hygiene and comfort standards. For any special arrangement, ask us on WhatsApp (+57 305 4541635).
International visitors
Best massage in El Poblado, Medellín
Diamond Spa holds 4.9 stars across 125 Google reviews, at Cra 43C #10-42, El Poblado, Medellín, Antioquia. Certified therapists, private cabins and published prices — you know the cost before you book.
Do spas in Medellín speak English?
At Diamond Spa we handle bookings and appointments in English and Spanish. This whole site is available in both languages, and you can write to us on WhatsApp in English.
How much does a massage cost in Medellín in USD?
A 60-minute massage is $ 200.000 COP, which is roughly 45 to 55 USD depending on the exchange rate. Prices on this site can be displayed in your currency, but payment is made in Colombian pesos.
Massage for men in Medellín — is it legitimate?
Diamond Spa is a registered professional spa with certified therapists, a public address at Cra 43C #10-42, El Poblado, Medellín, Antioquia, published prices and 125 verified Google reviews. Our services are therapeutic and aesthetic treatments only.
Can I pay with a foreign credit card in Medellín?
Ask us on WhatsApp (+57 305 4541635) before your appointment and we will confirm the payment options available to you. Note that foreign cards are charged in Colombian pesos and your bank applies its own conversion.
Best spa near Parque Lleras
Diamond Spa is a 10 to 15 minute walk from Parque Lleras, on a quiet street away from the noise but still central. Massages, facials and waxing, all by appointment.
Couples massage Medellín price
The Duo massage — two people, one private room, two therapists — is $ 380.000 COP for 60 minutes and $ 500.000 COP for 90 minutes, covering both people.
HydraFacial Medellín cost
$ 350.000 COP at Diamond Spa, with no recovery time — you can go straight back out afterwards, which makes it a good option mid-trip.
Do I need to tip at a spa in Colombia?
No. Tipping is not required and it is never added automatically. If you were happy with the session, around 10% is a common gesture, but the quoted price is complete on its own.
Waxing for men in Medellín
We wax chest ($ 80.000 COP), back ($ 60.000 COP), perianal area ($ 65.000 COP) and full body ($ 400.000 COP), always in a private cabin. Hair should be about 5 mm long, so avoid shaving for two weeks before.
First visit & hygiene
It is my first time at a spa — what should I know?
Arrive a few minutes early, tell us about any pain, injury or condition, and undress only to the level you are comfortable with — you will be left alone in the cabin and covered with towels throughout. You can adjust pressure, temperature and music at any moment.
What should I bring to a spa appointment?
Nothing in particular — we provide towels and everything needed for the treatment. Comfortable clothing for afterwards helps, especially after an oil massage or a waxing session.
Should I arrive before my appointment time?
Five to ten minutes early is ideal. That gives you time to settle, go over what you need with the therapist and start on time, since the session ends at the scheduled hour.
Are the therapists certified?
100% of our team holds professional certification. They are cosmetologists and therapists with years of experience, not improvised staff — which is exactly what separates a professional spa from an informal one.
How do I know if a spa in Medellín is serious and professional?
Look for a public physical address, published prices, verifiable reviews, certified staff, a clear service menu and hygiene protocols you can ask about. If a place avoids any of those questions, that is your answer.
What hygiene protocols do you follow?
Linen and towels are changed for every guest, surfaces and tables are disinfected between appointments, waxing materials are single-use — we never return a spatula to the pot — and tools are sterilised. Our biosafety protocol follows Colombian regulations.
Can I ask for more or less pressure during the massage?
Yes, at any moment, and you should. The therapist cannot feel what you feel, so saying "a bit softer" or "a bit stronger" is expected — it is the most useful thing you can do for the session.
Should I talk or stay quiet during the massage?
Whatever you prefer. Most guests go quiet after a few minutes, and our therapists will not start a conversation unless you do. Speak up whenever something needs adjusting.
Can I take my phone into the cabin?
Your belongings stay with you in the cabin. We recommend silencing the phone: interruptions break the effect of the session, which is the one thing you are paying for.
Can I drink alcohol before or after a massage?
Not before — alcohol alters your perception of pressure and pain, which makes the session harder to calibrate and less safe. Afterwards, wait a few hours and drink water first: massage mobilises fluids and alcohol dehydrates.
Can I eat before a massage?
Something light, yes. Avoid a heavy meal in the hour before, especially if the session includes abdominal work — lying face down on a full stomach is uncomfortable. Arriving completely fasted is not ideal either.
Can I come to the spa if I have a cold?
Better to reschedule. Massage mobilises circulation and tends to make symptoms worse, plus there is the risk to the therapist and other guests. Write to us and we will move your appointment.
Do massages have contraindications?
Yes. Tell us if you have uncontrolled hypertension, varicose veins, thrombosis, recent surgery, fever, active skin infections, or if you are pregnant or on anticoagulants. In most cases we can adapt the technique, pressure and position — we just need to know beforehand.